Return & Refund policy

At Dynacarparts, we strive to provide high-quality car parts and accessories. However, if you are not completely satisfied with your purchase, we offer a return and refund policy to ensure a smooth experience.

By purchasing from https://dynacarparts.com/, you agree to the terms outlined in this policy.

Eligibility for Returns

We accept returns under the following conditions:

✅ Timeframe: You must request a return within [X] days of receiving the product.
✅ Product Condition: The item must be unused, uninstalled, undamaged, and returned in its original packaging with all accessories and documentation.
✅ Proof of Purchase: A valid order number or invoice is required for processing the return.

❌ Non-Returnable Items:
The following items cannot be returned:

• Electrical components & electronic parts (e.g., sensors, ECU modules).
• Custom-made or special-order products.
• Used or installed items.
• Items without original packaging or missing accessories.

Return Process

To initiate a return, follow these simple steps:

1️⃣ Contact Us: Email us at contact@dynacarparts.com or call +971542010060 within [X] days of receiving your order.
2️⃣ Provide Details: Share your order number, product details, and reason for return (include photos if the item is damaged or defective).
3️⃣ Approval & Instructions: If your return is approved, we will provide a Return Authorization Number (RAN) and return shipping instructions.
4️⃣ Ship the Item: Pack the product securely and send it to the return address provided.

Unit 1 Lane 4
Industrial Area 3
Sharjah
United Arab Emirates

Refund Policy

Once we receive your returned item, we will inspect it and process your refund based on the following conditions:

✔️ Approved Refunds: If the item meets return conditions, we will issue a full or partial refund to your original payment method within [X] business days.
❌ Rejected Refunds: If the item is damaged, used, or missing components, a partial refund may be issued, or the return may be rejected.

📌 Refund Timeframe:

• Credit/Debit Card Payments: Refunds take 5-10 business days to reflect.
• PayPal or Other Methods: Refunds take 3-7 business days.
• Store Credit (if applicable): Issued within 24 hours after return approval.

Exchange Policy

Need a replacement instead of a refund? We offer exchanges for defective or incorrect products.

• Contact us within [X] days of receiving your order.
• We will ship a replacement once the returned item is received and inspected.

Note: Exchanges are subject to product availability.

Damaged or Incorrect Items

If you received a damaged, defective, or incorrect product:

• Notify us within [X] days of delivery with clear photos of the issue.
• We will arrange a free replacement or refund, including return shipping costs.

Late or Missing Refunds

If you haven’t received a refund within the expected timeframe:

• Check your bank statement (sometimes refunds take time to reflect).
• Contact your payment provider (banks may take a few extra days to process).
• Still no refund? Email us at contact@dynacarparts.com and we will assist you.

Order Cancellations

• Orders can be canceled within [X] hours after placing them, provided they have not yet been shipped.
• If the order has already been shipped, it must be processed as a return.

Contact Information

For any return, refund, or exchange inquiries, contact us:

📧 Email: contact@dynacarparts.com
📞 Phone: +971-542010060
📍 Address: Unit 1 Lane 4 Industrial Area 3 Sharjah United Arab Emirates

Thank you for shopping with Dynacarparts  🚗🛠️ We appreciate your trust in our car parts and accessories.