Return & Refund policy

At Dynacarparts, we strive to provide high-quality car parts and accessories. However, if you are not completely satisfied with your purchase, we offer a return and refund policy to ensure a smooth experience.

By purchasing from https://dynacarparts.com/, you agree to the terms outlined in this policy.

Eligibility for Returns

We accept returns under the following conditions:

✅ Timeframe: You must request a return within 14 days of receiving the product.
✅ Product Condition: The item must be unused, uninstalled, undamaged, and returned in its original packaging with all accessories and documentation.
✅ Proof of Purchase: A valid order number or invoice is required for processing the return.

❌ Non-Returnable Items:
The following items cannot be returned:

• Electrical components & electronic parts (e.g., sensors, ECU modules).
• Custom-made or special-order products.
• Used or installed items.
• Items without original packaging or missing accessories.

Return Process

To initiate a return, follow these simple steps:

1️⃣ Contact Us: Email us at contact@dynacarparts.com or call +971552193645 within 3 days of receiving your order.
2️⃣ Provide Details: Share your order number, product details, and reason for return (include photos if the item is damaged or defective).
3️⃣ Approval & Instructions: If your return is approved, we will provide a Return Authorization Number (RAN) and return shipping instructions.
4️⃣ Ship the Item: Pack the product securely and send it to the return address provided.

*all items are sent via DHL along with an exchange slip , it is the customer’s responsibility that they fill up the slip and send the return via DHL along with slip within 3 days*

*if in case of delivery you find the wooden box not in good condition or broken, kindly refuse the delivery. As it is insured through DHL, it is their responsibility and you can get your full refund* 

Unit 1 Lane 4
Industrial Area 3
Sharjah
United Arab Emirates

Refund Policy

Once we receive your returned item, we will inspect it and process your refund based on the following conditions:

✔️ Approved Refunds: If the item meets return conditions, we will issue a full or partial refund to your original payment method within 10 business days.
❌ Rejected Refunds: If the item is damaged, used, or missing components, a partial refund may be issued, or the return may be rejected.

📌 Refund Timeframe:

• Credit/Debit Card Payments: Refunds take 5-10 business days to reflect.
• PayPal or Other Methods: Refunds take 3-7 business days.
• Store Credit (if applicable): Issued within 24 hours after return approval.

Exchange Policy

Need a replacement instead of a refund? We offer exchanges for defective or incorrect products.

• Contact us within 3 days of receiving your order.
• We will ship a replacement once the returned item is received and inspected.

Note: Exchanges are subject to product availability.

Damaged or Incorrect Items

If you received a damaged, defective, or incorrect product:

• Notify us within 3 days of delivery with clear photos of the issue.
• We will arrange a free replacement or refund, including return shipping costs.

Late or Missing Refunds

If you haven’t received a refund within the expected timeframe:

• Check your bank statement (sometimes refunds take time to reflect).
• Contact your payment provider (banks may take a few extra days to process).
• Still no refund? Email us at contact@dynacarparts.com and we will assist you.

Order Cancellations

• Orders can be canceled within 48 hours after placing them, provided they have not yet been shipped.
• If the order has already been shipped, it must be processed as a return.

Contact Information

For any return, refund, or exchange inquiries, contact us:

📧 Email: contact@dynacarparts.com
📞 Phone: +971552193645
📍 Address: Unit 1 Lane 4 Industrial Area 3 Sharjah United Arab Emirates

Thank you for shopping with Dynacarparts  🚗🛠️ We appreciate your trust in our car parts and accessories.